Urban Grocery Home

How Urban Grocery Works

About Ordering

• Order by 9 p.m. the day before delivery is desired.

• For customers who have ordered at least once before, you can use
  For Returning Customers on the Urban Grocery order page. Your ID number appears on your invoice, and is usually the last four digits of your primary telephone number.
  Use the "Show or Hide Items" box at the top to show which items are already selected, or use the "Set quantities to Zero" button to clear all quantities.
  Enter the quantities of all items that you want to receive on this order. Use the select box at the bottom of the form to add new items to the form.
  When finished, click the "Save Changes/Add Items" button, and then "Check out Now" button.
  The order will be delivered to the address that you have on file with Urban Grocery.

• For New Customers is the form to use if this is your first order, or if you want to pay with a different credit card number than the one you usually use.
  Click on "select items" to browse the aisles and search for items. Click 'select" to choose the item that you want, then enter the quantity desired and Click "Add item to cart or update". Repeat this process until you have selected all desired items.
  When you are finished shopping, select "Check Out".
  On the check out page, fill in each section, and submit the information by clicking each of the four buttons, one by one (or three buttons for cash orders).

• The groceries will be delivered to your door, and to your kitchen counter, if desired.  You must be at home to receive delivery, unless you or your building management provide a key, or unless you specify delivery to your porch or other designated spot. 

• After you have ordered once, you can enter your ID number (usually the last four digits of your home telephone number) to list previously ordered items

Selection of Items

• Urban Grocery shops at Magruder's.   We personally pick out the freshest items available.

Delivery Area

• Click here to view available delivery areas.

Cost of Service

• You pay the actual store price plus a 17% assembly charge markup on selling price.  There is a $5 minimum assembly charge. (Magruder's prices are about 15% to 20% lower than most other chain stores, according to a leading local consumer magazine).  
• The Delivery charge is $10 (plus 2% of the grocery total for credit card orders).  There is a $5 per delivery surcharge for delivery to hotels or motels. Same day delivery, if available, is a $5 extra charge.
• We guarantee that our prices are lower than other delivery services.  If you purchase the exact same items from another service within 30 days, and the total cost including delivery, but  not including special promotions or coupons is less, we will refund double the difference (receipt required). 

Benefits of using Urban Grocery

1. Order by telephone, fax, or the internet at www.urbangrocery.com .
2. Pay by cash, check (existing customers only), or credit card.
3. Friendly Personalized service by Neighborhood Associates
4. You are helping our community.  Urban Grocery donates time and money to help empower youth to remain abstinent from drugs, alcohol, tobacco, and sex before marriage through its support of ULTRA Teen Choice, a nonprofit tax exempt organization.
5. Spend more time doing things that you really enjoy.
6. Choose from over 5800 products listings.
7. Save money with over 150 weekly specials!
8. Delivery right to your kitchen counter;  no lugging, no hassle.
9. We deliver only the freshest produce and meats plus quality grocery items, guaranteed.
10. Save money by not impulse shopping.
11. Save on automobile or other travel expense (no driving to the store).
12. Shop anytime at www.urbangrocery.com
13. Reorder easily using your own custom order form.

General Policies

Tipping for exceptional service is appreciated, but is not required or expected.

Item Selection:  If you do not see an item that you desire, we will be glad to get it if it is available at Magruder's.